Video conferencing technology is constantly evolving, and that can make it an intimidating concept for businesses, even when they see the benefits of increased collaboration and communication. Our recent blog post talks about ways to ensure a smooth transition into video for your company.
Customer care is in the midst of a major transition. A few months ago, we discussed the evolving role of collaboration tools in call centers across a wide range of industries. And indeed, it’s still a hot topic. The consumer trend toward using web, social media, email, and other non-telephone forms of communication as the first means of contacting customer service shows no sign of abating.