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Managed Video
Working with Providea, you'll have the peace of mind of knowing we devote to your multipoint meetings the same personnel, skill and procedures that we employ in our own video conferencing services. Because no two companies are alike, we offer a flexible solution that, depending your video conferencing needs, will augment, complement or supplement your infrastructure and support personnel, either remotely or on site. We'll even step in to run conferences after hours or other times your personnel may not be available.
At Providea, we automatically upgrade whatever software you're using and test it relentlessly to anticipate, and fix, any issues before they ever arise on a call. We also monitor every video connection to detect and correct any problem before it affects the quality and success of the meeting.
Furthermore, Providea manages the bridges and other infrastructure equipment. We believe the less you think about your video conferencing solution and the details that make it possible, the more you'll enjoy it and let it help you improve your business.
Video Hosting
Providea can also help you optimize your video conferencing investment and reduce the overall cost of product ownership and management. We do this by hosting your infrastructure equipment within our rack space at one of our data centers located in Hawthorne, CA or Toronto, Canada. Both locations afford multi-layered security to protect against intrusion, as well as power, network and equipment redundancy. Additionally, co-hosting ensures that your network is active and available all the time and at a moment's notice.
Furthermore, hosting infrastructure at one of our co-locations ensures improved network quality (no last-mile latency), improved redundancy (no network single points of failure) and savings (no local loop charges). These locations also feature state-of-the-art security, monitoring systems and environmental controls that most companies find difficult to replicate at their own facilities.
ClearTrac Control (CTC)
 Today's organizations face a growing number of challenges when it comes to managing Telepresence, most importantly the ability to resolve issues before end users are impacted. System outages and network issues can create service interruptions that result in lost revenue, lost customers and lost opportunities.
Common Business Challenges:
- Different backend support platforms
- End users have high expectations
- Complex mixed vendor environments
- Lack of end to end visibility
CTC is an enterprise grade network and systems monitoring platform that delivers the functionality organizations need to effectively manage the health and performance of their entire network.
CTC provides a 360º view of all operational elements:
- User dashboards
- Live monitoring of video systems and networks
- Asset Management
- Fault Management
- Issue Resolution
- Knowledgebase
- Configuration Management
- Change Control
- Reporting
View CTC Solution Sheet
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